Overview To engineer, design, test, integrate and maintain digital systems and data for rapid, innovative product solutions. Provide support and technical direction/engineering insight on projects for fast and optimal infrastructure/product development. Assist with post production operational support, planning, designing, developing, and testing software systems/applications, and analyzing small and large data for improving reports, cloud adoption and modeling to find rapid product insights and business solutions. Develop modules, components for employees/members to improve the Pega, Customer Decision Hub and Next Best Interaction applications. Provide support and services for the organization's network systems, applications, and data migration/integration solutions for end user requirements and needs. This level requires working knowledge of Pega and CDH industry knowledge, concepts and trends. Works under broad supervision on moderately complex projects and problems. Responsibilities Participate in operational support of Pega Customer Decision Hub (CDH) developed systems. Debug and triage issues including analyzing logs and alerts. Work with developers, internal support team and Pega support to resolve issues including guardrail issues and improving the code and provide root cause analysis Analyze and develop innovative member and team experiences leveraging the latest technologies in Pega Integrate digital data to develop, configure, model, and document next generation software applications Lead Pega software deployments using DevOps and participate in supporting system deployments Proactively collaborate with cross-functional teams and business units to target systems for automated migration processes Advocate adaptive planning, evolutionary development, fast delivery, and continual improvement Assist with new software application development to automate and orchestrate across different platforms, continuous integration servers, and tools Develop and conduct code reviews with peers to ensure each increment adheres to original version as designed for the user or Process Definition Document to ensure highest quality standards Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility Participate in daily scrums to advance automation, and communicate innovation progress and/or obstacles Manage and interpret small and large data used by the business/end user to improve reports, efficiency and products Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units Utilize statistical, analytical, data visualization and Building Information Modeling (BIM) skills to integrate data for rapid and continuous business solutions Create proof-of-concepts to demonstrate viability of solutions under consideration Analyze software applications functionality and new technologies to optimize effectiveness Develop/recommend changes to improve usability of digital content, functionality, interactivity, and usability of site(s) to management Collaborate on reviews too assess the integrity and quality of proposed technical solutions Perform other duties as assigned Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training, and experience Hands-on experience developing in Pega and Pega Customer Decision Hub (CDH) using Pega 8+ platform A working knowledge of application design, case design, data modeling, automating business rules, business policies, user experience, reporting, integration, architecture, administration, and security. Certified Pega Senior System Architect (CSSA) or Pega System Architect (CSA)with moderate experience developing solution in Customer Decision Hub (CDH) Effective analytical/quantitative, reconciliation and deductive reasoning skills Effective analytical and conceptual skills to create original concepts/theories for various projects Effective experience working with all levels of staff, management, stakeholders, vendors Effective verbal and written communication skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Experience in managing multiple priorities independently and/or in a team environment to achieve goals Working knowledge with cloud services (Pega Cloud strongly preferred, Microsoft Azure , AWS, etc.) Experience in data engineering and application development Experience in J2EE and Web Services (Java, XML, JQuery JavaScript, HTML, OOA and OOD Concepts) Experience in ticketing system, such as Azure DevOps, VSTS, Service Now or Jira Exposure to: Data Lake Store, Machine Learning, SQL Data Warehouse, SQL Streaming Analytics, Bot Framework, Cognitive Services, Data Catalog, Data Factory, KeyVault, Azure AD, Azure SQL, AppInsights Exposure to CRM configuration, custom assembly development, integration code and data migration scripts for Microsoft Dynamics CRM-based projects Working knowledge with coding and documenting JavaScript using JSDoc or similar conventions Working knowledge with data structures, algorithms, design patterns Experience with IT related Data Management and Data Migration activities Working knowledge of SQL queries and SQL databases including Microsoft and Postgres. Exposure to Data Management and Architecture, Performance Management, Information Delivery and Advanced Analytics Exposure to analytical and data visualization tools and techniques (Power BI preferred) Exposure to modeling and quantification concepts including statistics and probability principles Desired Working knowledge of banking/financial industry standards and practices Working knowledge of NFCU functions, philosophy, operations and organizational objectives Certified Pega Decisioning Consultant (CPDC) with moderate decisioning experience and support of technical solutions Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.