Overview To lead the implementation of a CRM system through Microsoft Dynamics implementation, applying knowledge of engineering principles. To provide technical direction and engineering guidance for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Responsibilities Provide technical input regarding feasibility or design for business needs expressed in user stories Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary Define format and mapping of data for interfaces between systems Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services Assist the business in determining if and how new systems or system enhancements may improve process flow and business function Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals Provide demos to internal project team, as well as to business stakeholders. Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings. Perform application and services tests to research application behavior and/or validate changes Recommend opportunities to improve efficiency and effectiveness Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible Assist and mentor less experienced peers Qualifications Significant experience in services-oriented architecture Advanced skill in system to system integrations via internal and vendor APIs Advanced knowledge of configuration management Significant experience in error handling Advanced skill in XML and JSON Data Structures Familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus Ability to write SQL queries Problem solving skill – Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc. Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently Experience working in Agile methodology Advanced knowledge of CRM solutions and strategies, including development Advanced understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions Experience in developing case management through CRM solutions Experience with Microsoft Dataverse Understanding of Model Driven Apps and Canvas Apps Knowledge of application integration with Power Apps is a plus Knowledge of Power Automate Strong Communication Skills Desired Qualifications Technical certifications for Power Platform and Microsoft Dynamics 365 Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | Remote Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.