Software Support Engineer – Production Support Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Support Engineer to work in Durham, NC, Smithfield, RI, or Merrimack, NH! The Role Fidelity's Enterprise Infrastructure supports several Business Units within the organization and 1 of those Units deal with Personal Investing Customer’s information and data. The Expertise and Skills You Bring (The order of these bullets does not matter) 4-5 plus years with Production Support role. Experience working on bulk data processing, ETL, etc. Experience with Linux shell scripting, Linux Administration, File transfers is a must. Should have a strong knowledge and not limited to - Informatica, UNIX, Control-M and Oracle PL SQL, Database concepts, Agile and DevOps Methodologies (CI/CD adoption), No SQL. Advanced communication skills both verbal and written. Experience with prod support activities like monitoring and resolving batch issues, perform root cause analysis of Incidents and identifying performance improvement opportunities. Should be committed to Delivery and go beyond boundaries and time zones to achieve Production Stability. Should possess Strong Analytical, Reporting and Problem-Solving Skills Must be capable of learning complex processes quickly and having the ability to learn through independent research. Experience with Cloud Migration is a plus. Database administration and development with Oracle or a comparable Open-Source database product. Experience crafting, building, and deploying applications in a DevOps environment utilizing CI/CD tools is a plus. Experience with Git/Bitbucket Server (Stash) and Jenkins are a plus. Experience with Agile development methodology. Experience and/or certification with Amazon Web Services is a plus. The Team PI Batch and Data Support Team is responsible for bulk data processing of our customer’s data, transactions data and ensuring a stable environment for applications such as Customer Profile, Cash Management, Fees and Billing, Portfolio data, Sales Support and Compensation, Agent Profile/Workforce Management, etc. Team participates on a rotational On Call schedule during On Shore hours. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com. Information about Fidelity Investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.