Tucson offers an array of activities, including parks, hiking trails, entertainment, recreation, local breweries, resorts, golf courses, restaurants, and ample shopping opportunities make Tucson one of Arizona's great places to live with 350 days of sunshine a year.

About Tucson Water:

Tucson Water is the second-largest water utility in Arizona, serving over 750,000 customers over a 390 square mile service area. The City of Tucson's water utility is recognized as an industry leader in conservation, water resources management, and innovation.

About the Solution Center Division:

The Solution Center is the central point of contact for our ~240,000 customer accounts and 130,0000 walk-in customers and receives over 350,000 customer calls annually.

About the Position:

The Customer Service Division is seeking a competent, well-organized, professional individual to oversee the field services area. The position will oversee 58 employees responsible for reading over 252,000 meters and completing 12,000 work orders per month. This is an excellent opportunity for an energetic and hands-on individual who excels in a changing environment and thrives in delivering exceptional service.

To be successful, the Superintendent is responsible for motivating, inspiring, and developing a staff of (2) Assistant Superintendents, (5) Water Service Supervisors, (4) Utility Service Technician Leads, (42) Utility Service Technicians, (1) Lead Water Meter Repairer, and (4) Water Meter Repairers. The Superintendent identifies, investigates, and resolves operational and personnel issues. The position also requires excellent multi-tasking, attention to detail, organization, and customer service skills.

The Superintendent ensures safety, accurate billing reads, efficient fieldwork, and compliance with all applicable City Codes and Administrative Directives.

The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:

• Medical: Choice between a high deductible plan (HSA or HRA), or Network plan

• Dental: Choice between a national dental PPO and a local dental HMO

• Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK

• Life: City-paid coverage for you & dependents, plus option to buy more

• Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability

• Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned

• Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars

• Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, and more

Your Security and Future

• Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably

• Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan

• Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree

• Back-Up Care: Care for your loved ones when your regular care is unavailable

Your Peace of Mind

• Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA

• Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)

• Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment

• Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving

For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot

Manages personnel and directs daily water systems operations.

Identifies, investigates, and resolves operational and personnel problems, and coordinates and monitors programs and budgets.

Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section.

Coordinates assigned supervisory personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.

Oversees the planning, implementation, direction and management of all functions and resources of the section to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Assists with the implementation and evaluation of department policies, programs, projects and procedures.

Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other coordinating human resources actions.

Develops and administers the section budget with staff assistance.

Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities, communicates to the department leadership of impending developments.

Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.

Implements the values of the organization through example and accountabilities.

Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.

Facilitates solutions to problems facing the department.

Oversees Water equipment and property operation and maintenance.

Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.

Utilizes a Computer Maintenance Management System (CMMS) to track work flows and efficiencies; ensures benchmarks are met

Minimum Education Level & Type: Bachelor's Degree or Arizona Department of Environmental Quality Water Distribution Grade 3 Certification or equivalent state certification

Minimum Experience Qualifications: At least 5 years in directing programs and budgets and managing daily water systems operation. At least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.

"Lead" is defined as leading at least one (1) full-time FTE in a work unit. It does not include leading projects, departments, contractors, interns, etc.

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

Positions in Tucson Water Maintenance Division require an:

**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

All applicants will be required to submit a resume under the "Resume" tab as part of the online application, as your resume will be reviewed and scored during the testing process. Please ensure your application contains the required resume prior to submission.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a presentation and oral board interview.

• Oral presentation and panel interview will be held September 28, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant’s ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

• 20% of the rating for education and work experience
• 80% of the rating for the oral presentation and panel interview

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months.

• Hiring interviews may be conducted post list and prior to final selection.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to [email protected]. The DD 214 must be a copy that indicates characterization of service.

If you are in need of an Americans with Disabilities Act-related accommodation during the testing process, please contact Ashley Tellez at Ashley.Tellez @tucsonaz.gov at least 48 hours prior to the evaluation.

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